Crisis & Reputation
Management Services

Looking for crisis and reputation management services?

We are battle-tested. And ready to help.

Our seasoned executives are on standby 24 hours a day, 7 days a week to provide sound counsel and smart crisis strategy — in any situation.

Contact us now.

Why Choose Vault for Crisis & Reputation Management?

Our name is Vault for a reason — we’ve seen and handled it all with discretion. From data breaches to employee misconduct, facility explosions to workplace violence, whistle-blower reports to product recalls, we have a 30+ year track record managing issues and crisis situations of all kinds. You can trust us to navigate crises and protect your organization’s reputation.

Crisis and reputation management is an ongoing process, not a “one-and-done” solution. Through strong partnerships and long-term (yet nimble) strategy development, we help shape the public narrative and promote our clients in the best light to all key stakeholders.

Our Crisis & Reputation Management Services

Crisis Communications Plan Development

Crisis Communications Plan Development

Proactive & Reactive Strategy Development

Proactive & Reactive Strategy Development

Scenario Planning

Scenario Planning

Key Message Development

Key Message Development

Spokesperson Preparation

Spokesperson Preparation

Crisis Media Relations

Crisis Media Relations

Social Media Engagement, Listening & Monitoring

Social Media Engagement, Listening & Monitoring

Reputation Rehabilitation

Reputation Rehabilitation

Community Outreach & On-Site Listening

Community Outreach & On-Site Listening

Sample Crisis Management
Experience:

Data breaches

Downsizing &
reductions in force

Employee fatality 

Employee misconduct,
theft & embezzlement 

Financial bankruptcy 

Industrial accidents
& chemical spills

Infrastructure failures

Mergers & acquisitions

Natural disasters

Product liability, product recalls & shortages

Real estate development & construction accidents or delays

Sexual harassment
& sexual assault 

Third-party customer & partner crises

Workplace violence 

Our Industry Experience

Healthcare

Healthcare & Lifesciences

Food

Food

B2B

B2B

Education

Education

Associations

Associations

Telecom-Tech

Telecom/Tech

Financial

Financial

Retail

Retail

Utilities

Utilities

Travel

Travel

Chemical

Chemical

Confidentiality & Security You Can Trust

We take confidentiality and security seriously, and we treasure the trust of our clients. When a company’s reputation is at stake, our executives jump in to lend immediate support — 24 hours a day, 7 days a week.

Amplified Resources, Immediately

When an incident occurs, count on our crisis experts to be a trusted extension of your team. We’re your boots on the ground — going into the community for on-site listening sessions, facilitating difficult discussions, and coming up with strategic communications that will resonate and rebuild reputation. Our unapologetically diverse client roster arms us with fresh perspective and proven tactics to handle crises of all scales, in any sector.

Proactive Reputation Management

At Vault, our leaders take a proactive approach to help you monitor and manage your company reputation among all audiences, from employees and customers to the industry and community at large. Social movements, mergers and acquisitions, legal disputes and other events can have a powerful impact on brand perception and public sentiment — so it’s important to anticipate any shifts that may sway your company’s reputation. We think beyond basics, crafting meaningful, future-focused messages and taking corporate social responsibility into account. 

Crisis Preparedness

It shouldn’t take a crisis to have a crisis communications plan. When the waters are smooth, you can take the time to prepare yourself for potential incidents. We can help your organization survey its crisis landscape, organize a dedicated team and develop a strategy for swift response.

Need Our Help with Crisis & Reputation Management?

Contact us for strategic counsel, crisis support and reputation management services – we’re ready 24/7.