Our name is Vault for a reason — we’ve seen and handled it all with discretion. From data breaches to employee misconduct, facility explosions to workplace violence, whistle-blower reports to product recalls, we have a 30+ year track record managing issues and crisis situations of all kinds. You can trust us to navigate crises and protect your organization’s reputation.
Crisis and reputation management is an ongoing process, not a “one-and-done” solution. Through strong partnerships and long-term (yet nimble) strategy development, we help shape the public narrative and promote our clients in the best light to all key stakeholders.
Crisis Communications Plan Development
Proactive & Reactive Strategy Development
Key Message Development
Crisis Media Relations
Social Media Engagement, Listening & Monitoring
Community Outreach & On-Site Listening
We take confidentiality and security seriously, and we treasure the trust of our clients. When a company’s reputation is at stake, our executives jump in to lend immediate support — 24 hours a day, 7 days a week.
When an incident occurs, count on our crisis experts to be a trusted extension of your team. We’re your boots on the ground — going into the community for on-site listening sessions, facilitating difficult discussions, and coming up with strategic communications that will resonate and rebuild reputation. Our unapologetically diverse client roster arms us with fresh perspective and proven tactics to handle crises of all scales, in any sector.
At Vault, our leaders take a proactive approach to help you monitor and manage your company reputation among all audiences, from employees and customers to the industry and community at large. Social movements, mergers and acquisitions, legal disputes and other events can have a powerful impact on brand perception and public sentiment — so it’s important to anticipate any shifts that may sway your company’s reputation. We think beyond basics, crafting meaningful, future-focused messages and taking corporate social responsibility into account.
It shouldn’t take a crisis to have a crisis communications plan. When the waters are smooth, you can take the time to prepare yourself for potential incidents. We can help your organization survey its crisis landscape, organize a dedicated team and develop a strategy for swift response.
Contact us for strategic counsel, crisis support and reputation management services – we’re ready 24/7.